Frequently Asked Questions

NXTOD is an online video streaming and video on demand platform with a focus on the arts, culture and music.

We offer a Subscription service. When you select the video you want to watch a ‘Paywall’ will appear over the video thumbnail. Within the paywall there will be two Subscription offers, Monthly or Yearly. Select the Subscription best suited to yourself.

Your payment will be processed using Stripe, a secure payment portal used across many e-commerce websites.

Once your payment has been processed for your Subscription you will receive an email with your ticket code. This is an alpha numerical code which you can now enter into the paywall on the videos across the NXTOD website to watch straight away!

Our Live Streams are Live, they don’t offer the facility to fast forward or rewind video content. We do however offer all our Live Streams as On Demand videos after the event, and access to this is available as part of your Subscription. Therefore, we recommend you tune into the Live Stream in plenty of time to catch the content you want to watch, or if you do miss it Live, please enjoy the content On Demand afterward!

No, your Subscription is unique to you and uses Two Factor Authentication. It is limited for use by yourself and your household.

When you enter your Subscription Ticket for the first time on a video it will ask for your email address. This will register your Ticket/Password against your email address and also register your device against your ticket. Once you’ve reached your maximum number of devices (depending on your plan) will receive a 2FA code sent to the email address you registered. You will have to input the 2FA code in the email after inputting your Ticket/Password on the new device. This will register your new device against your ticket/email address.

Firstly, ensure the ticket is being entered correctly (including capitals). Secondly, ensure your Subscription payments are up to date. Finally, if your ticket still doesn’t work, please email us on sales@nxtod.com

We run a fair usage policy on all our Subscriptions, this includes imposing reasonable usage limitations on number of plays of the video content. If we suspect unusual usage, and or activity, on your ticket, we reserve the right to withdraw access to your content.